Refund policy

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Returns & Refunds Policy (Digital Products / eBooks)

Thank you for purchasing our digital products. Please read this policy carefully before completing your purchase.

1. Digital Products – No Physical Returns

All of our products are digital ebooks delivered electronically. As such, we do not accept physical returns.

2. Refund Policy for eBooks

Due to the nature of digital content, all sales are final once the ebook has been downloaded or accessed, except in the circumstances outlined below.

You may be eligible for a refund if:

  • The file is corrupted or defective and we are unable to provide a working replacement
  • You were charged incorrectly or twice for the same product
  • You did not receive the ebook and our support team is unable to resolve the issue

Refund requests must be submitted within 14 days of purchase.

3. EU & UK Consumer Rights (Digital Content)

Under the Consumer Rights Act 2015 (UK) and EU Consumer Rights Directive, when purchasing digital content you will be asked to explicitly consent to immediate download and acknowledge that you lose your right to cancel once the download begins.

By completing your purchase and accessing the ebook, you confirm that:

  • You consent to immediate delivery of digital content
  • You acknowledge that you waive your right to cancel once download/access has begun

This does not affect your rights where digital content is faulty or not as described.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us at:

Email: nicohendo35@gmail.com 
Subject line: Refund Request – Order #[order number]

Please include:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for the request

We aim to respond within 3–5 business days.

5. Non‑Refundable Circumstances

Refunds will not be issued for:

  • Change of mind
  • Accidental purchases
  • Failure to read the product description
  • Incompatibility with your device or software (unless stated otherwise)
  • Claims made after the refund window

6. Chargebacks & Disputes

If you have an issue with your purchase, please contact us first. Unauthorised chargebacks may result in loss of access to your account and future purchases.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated revision date.